Terms & Services

Terms & Services

Welcome to Styleo. These Terms & Services apply when customers use Styleo to discover, book, reschedule, cancel, or pay for salon, beauty parlour, grooming, wellness, and home visit services.

1. Services on Styleo

Styleo is a booking platform that connects customers with independent salons, beauty parlours, home visit professionals, and partner staff. Service details, availability, prices, duration, offers, and staff assignment may vary by partner, area, date, and time.

2. Booking responsibilities

• Provide accurate name, phone number, address, location, and service requirements.
• Be available at the selected salon or home visit location at the confirmed time.
• Check service inclusions, exclusions, estimated duration, price, taxes, and any add-ons before confirming.
• For home visits, ensure a safe, accessible, hygienic, and well-lit service location.

3. Pricing and payments

Prices shown in the app may include base service charges, discounts, platform fees, partner charges, travel or home visit fees, taxes, and payment gateway charges where applicable. Final payable amount is shown before payment or completion. Partners may recommend add-ons, but customers should approve any extra charge before the service begins.

4. Cancellations, rescheduling, and no-show

Cancellation, rescheduling, refund, and no-show rules may depend on the booking status, partner policy, payment mode, service type, and time remaining before appointment. Repeated no-shows or misuse can lead to account restrictions.

5. Health, safety, and suitability

Customers must disclose allergies, skin conditions, injuries, pregnancy-related restrictions, sensitivities, recent treatments, or medical concerns before service. Styleo and partners may refuse or stop a service if it appears unsafe or unsuitable.

6. Customer conduct

Customers must treat partners and staff respectfully. Harassment, abuse, threats, inappropriate behaviour, illegal activity, unsafe premises, or non-payment can result in cancellation, reporting, account suspension, and legal action.

7. Platform role

Styleo may assist with booking support, issue resolution, refunds, and service quality review, but the actual salon or beauty service is performed by the partner or assigned professional.

8. Updates

Styleo may update these terms to reflect legal, operational, pricing, safety, or platform changes. Continued use of the app means acceptance of the latest version.