Help Center

Help Center

Use this guide for common Styleo customer questions.

Bookings

You can book a salon appointment or home visit by choosing a partner, selecting services, confirming the date and time, and completing the required payment step.

Reschedule or cancel

Open your booking details to see available cancellation or reschedule actions. Options may depend on booking status and partner rules.

Home visit support

Keep your phone reachable, confirm the address, and make sure the service area is safe and ready before the professional arrives.

Payment or refund issues

If payment was deducted but booking did not update, wait a few minutes and contact support with the booking ID and transaction reference.

Service complaint

Raise a complaint from booking details or support. Add clear notes, photos where relevant, and avoid disposing of proof until support has reviewed it.